FAQs
How long does shipping take?
Orders are typically dispatched within 1–2 business days. Delivery times vary depending on your location and selected shipping method.
Once your order has been shipped, you will receive a tracking number via email.
Do you offer local pickup?
Yes! Local pickup is available from our Queensland location.
Simply select "Local Pickup" at checkout and we'll notify you when your order is ready for collection.
Can I return my order?
We accept returns on unused and unopened products within 14 days of receiving your order.
Due to hygiene regulations, we cannot accept returns on opened or used beauty products unless they are faulty.
Please refer to our Returns & Refunds Policy for full details.
What if my order arrives damaged or incorrect?
If your order arrives damaged, faulty or incorrect, please contact us within 7 days of receiving your order.
Include your order number and photos where applicable so we can resolve the issue as quickly as possible.
What happens if you have entered the wrong address?
Please email us ASAP at hello@browsupplyco.com.au with the subject ‘URGENT: Wrong address’.
If you email us with a change of shipping address please keep in mind that your order may already have been dispatched, so be as careful as possible to provide the correct information when placing your order.
Do you offer education and training?
Yes! We offer professional beauty education and training opportunities.
Follow us on Instagram @browsupply.co or subscribe to our VIP email list to stay updated on upcoming courses and training events.
How can I contact Browsupply.co?
You can contact us by:
📧 hello@browsupplyco.com.au
Or by submitting a request through our Contact Us page.
We aim to respond within 1–2 business days.
Payment Options
Browsupply.co accepts payment via Apple Pay, Google Pay or credit card using Visa, Mastercard or American Express.
Afterpay will be coming soon!
I would like to update my order; can I do this?
If you need to update your order, please contact us as soon as possible. While we'll always do our best to accommodate changes, we cannot guarantee amendments once your order has been processed or dispatched.
To request a change, please email hello@browsupplyco.com.au with your order number in the subject line and include the details of the changes you'd like to make.
We'll respond as quickly as possible to confirm whether we're able to update your order.