Shipping & Delivery

We know you can’t wait to receive your Browsupply.co goodies, so we’ll always do our best to get your order packed and on its way as quickly as possible.

Below you’ll find everything you need to know about processing, shipping, tracking and local pickup.

How long will it take to process my order?

All orders are processed and packed within 1–3 business days.

Orders placed on weekends or public holidays will begin processing on the next business day.

During launches, sales and other busy periods, please allow a little extra time for us to carefully pack and prepare your order.

Once your order is on its way, you’ll receive a shipping confirmation email with your tracking details.

Please note that processing times are separate from shipping and delivery timeframes.

Where do you ship?

We ship Australia-wide and worldwide!

Available shipping options and rates will be displayed at checkout based on your location and order.

Delivery timeframes are estimates only and may vary depending on your location, courier delays, public holidays, customs processing and other circumstances outside of our control.

Do you offer Express Shipping?

Yes! Where available, you can select Express Shipping at checkout.

Please keep in mind that Express Shipping refers to the speed of delivery once your order has been dispatched.

Our standard processing time of 1–3 business days still applies unless otherwise stated.

Do you offer international shipping?

Yes! Browsupply.co ships worldwide to selected international destinations.

Available international shipping options, rates and estimated delivery timeframes will be shown at checkout.

Please keep in mind that international orders may experience delays due to customs processing or local postal services within the destination country.

Will I have to pay customs or import fees?

Depending on your country, your order may be subject to customs duties, import taxes or other fees when it arrives.

Unless otherwise stated at checkout, these charges are not included in your order total and are the responsibility of the customer.

We recommend checking your country’s local customs and import requirements before placing your order.

Browsupply.co is not responsible for delays caused by customs processing.

Can I track my order?

Absolutely!

Once your order has been packed and dispatched, you’ll receive a shipping confirmation email containing your tracking details where tracking is available with your selected shipping method.

Please allow a little time for your tracking information to update after receiving your dispatch notification.

My tracking hasn’t updated — what should I do?

Don’t panic! Tracking can sometimes take a little while to update, particularly during busy periods or while your parcel is moving between facilities.

If your tracking hasn’t updated for an extended period, we recommend contacting the relevant shipping carrier using your tracking number.

If you’re still having trouble, email us at hello@browsupplyco.com.au and we’ll be happy to help with the next steps.

What happens if my parcel is delayed or missing?

Occasionally, delays can happen once an order is in transit that are outside of our control.

If your parcel appears to be significantly delayed or potentially lost, please contact the shipping carrier using your tracking details in the first instance.

If you need further assistance, contact us at hello@browsupplyco.com.au with your order number and we’ll help you with the appropriate next steps.

My tracking says delivered, but I can’t find my parcel. What do I do?

If your tracking shows your parcel as delivered but you can’t locate it, we recommend:

  • Checking around your property and any safe-drop locations.

  • Checking with other members of your household or neighbours.

  • Confirming the delivery address provided on your order.

  • Contacting the shipping carrier directly with your tracking number.

If you’re still unable to locate your parcel, please email hello@browsupplyco.com.au and we’ll assist you with the next steps.

What if I entered the wrong shipping address?

Please double-check your shipping details carefully before completing your order.

Made a mistake? Email us at hello@browsupplyco.com.au as soon as possible with your order number and the correct details.

We’ll always do our best to update your address before your order leaves us, but unfortunately, we can’t guarantee changes once an order has been processed or dispatched.

If an order is returned to us due to an incorrect or incomplete address supplied at checkout, additional postage costs may apply to have your order resent.

Do you offer local pickup?

Yes! Local Pickup is available from our Queensland pickup location.

If Local Pickup is available for your order, simply select the option at checkout.

We’ll send you a notification as soon as your order is ready, along with everything you need to know about collecting it.

Please wait until you’ve received your Ready for Pickup notification before coming to collect your order — we promise we’re packing it as quickly as we can!

Still need help?

We’ve got you!

For any questions about your order, shipping, tracking or local pickup, please email us at hello@browsupplyco.com.au

Please include your order number where possible so we can help you as quickly as possible.

Browsupplyco ♡