Returns & Refunds

At Browsupply.co, we want you to love your purchase. If something isn't right, we're here to help.

Change of Mind

We accept change of mind returns within 30 days of receiving your order, provided that:

  • Items are unused, unopened and in their original packaging.
  • Items are in resalable condition.
  • Proof of purchase is provided.

Please note:

  • Return shipping costs for change of mind returns are the customer's responsibility.
  • Original shipping costs are non-refundable.
  • For hygiene reasons, we cannot accept returns on opened or used cosmetic products unless they are faulty.

Faulty, Damaged or Incorrect Items

If your order arrives faulty, damaged or you receive the wrong item, please contact us within 7 days of delivery with:

  • Your order number
  • Photos of the product
  • A brief description of the issue

Where required under Australian Consumer Law, you may be entitled to a repair, replacement or refund.

Australian Consumer Law

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law.

You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if they fail to be of acceptable quality and the failure does not amount to a major failure.

Sale Items

Sale items are covered by the same consumer guarantees as full-priced items.

For change of mind purchases, sale items are not eligible for return unless otherwise stated.

Local Pickup Orders

Orders collected via local pickup may be returned under the same policy as shipped orders.

Please contact us before returning your item so we can arrange a suitable collection time.

International Orders

International customers are responsible for any customs duties, taxes or import fees charged by their country.

If returning an item due to a change of mind, the customer is responsible for return postage.

Consumer rights outside Australia may differ depending on your country.

How to Start a Return

Email us at hello@browsupplyco.com.au with:

  • Order number
  • Full name
  • Reason for return
  • Photos (if applicable)

We'll provide instructions on the next steps.